Returns authorisation - Before returning any item please contact our sales department on 0870 121 8670 who will send you a copy of our returns paperwork and issue a returns number.
Returning the item - If you are returning the items to us, please send your item back to the address on the Returns form ensuring you obtain a proof of delivery.
Please note that we reserve the right to refuse any return which does not include the returns authorisation paperwork and a returns number. Items returned without the appropriate paperwork and proof of return will not be credited. Because of this we regret our drivers are unable to collect any items unless it has been prearranged.
Packing the item - Wrap the item securely and include the returns paperwork. Usually the packaging in which the item was sent can be used for its return. Please ensure that the item is packaged appropriately as we cannot be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.
Unwanted Items – May be returned within 7 days of receipt in the condition they were received, provided the item is a standard stock item. Credits or refunds will only be issued once we are in receipt of the goods. Non stock and special items cannot normally be returned (subject to manufacturers return policy).
If returned to us at a cost to the customer we will credit or refund to the value of the goods less the administrative fee and the original delivery charge.
If it is required for us to collect the goods we will credit or refund to the value of the goods less the collection charge, administrative fee and the original delivery charge.
Faulty Items – If you suspect that a product is faulty, we would ask that you speak to our customer services department on 0844 848 3444 who will help to resolve any issues. Items found to be faulty within 14 days of receipt will be replaced or credited once inspected. Items outside this timescale will be subject to the manufacturer’s warranty, details of which are available on request. If a product is found to have no fault or is faulty due to misuse then no replacements or credit will be issued and return of the goods to the customer will be subject to a delivery charge.
Damaged Items – Protecta Screen will replace any item that is delivered damaged provided the delivery note is clearly marked as received damaged and that we are informed within 24 hours of delivery. All packaging and contents must be retained for inspection unless we state otherwise. Any replacements will not be sent until the damaged items have been returned and inspected.
Administrative Fee – 15% of the invoice value or £15.00 whichever is greater.
Collection Charge - £31.00 up to 20kg weight anything over this will be quoted at the time of request for collection.